Warranty & Guarantee

Warranty Overview for Widewheelz

1. Duration of the Warranty

The statutory warranty for e-bikes is up to 24 months from the date of purchase. Within this period, there is a right to remedy defects or replacement, provided the defect already existed at the time of purchase.

2. Covered Components

The following parts and components are covered under the warranty, provided there is no improper use or personal fault:

  • Frame: Defects due to manufacturing faults.
  • Motor: Defects or performance losses due to manufacturing defects.
  • Battery: Capacity loss beyond normal wear (usually below 50% capacity within the first two years).
  • Electronics & control units: Malfunctions not caused by external influences.
  • Charger: Defects due to manufacturing faults.

3. Non-covered components and exclusions

The warranty does not cover defects or damage caused by the following:

  • Wear parts: Brake pads, tires, chains, sprockets, and other moving parts subject to natural wear.
  • Improper use: Damage caused by falls, accidents, or improper handling.
  • Own fault: Modifications, improper repairs, or tampering with the motor or software.
  • Water damage: Damage caused by immersion in water or use under extreme weather conditions.
  • Normal wear and tear: Natural aging effects and performance losses, especially with the battery.

4. Making a warranty claim

To make a warranty claim, you need:

  1. The purchase receipt as proof of the purchase date.
  2. A detailed description of the fault with pictures or videos (if possible).
  3. Contact the seller or manufacturer to initiate the inspection.

5. Repair or replacement

If a warranty case exists, the manufacturer or seller will, at their own discretion:

  • Repair or replace the defective part.
  • Provide a replacement product of equal or higher quality.
  • If repair or replacement is not possible, offer a refund.

This warranty does not affect your statutory rights. Further details can be found in the individual warranty conditions of the manufacturer.

Voluntary warranty on motor and frame

In addition to the statutory warranty, WideWheelz grants a voluntary warranty on the following components:

  • Frame: 3 years warranty against material and manufacturing defects.
  • Motor: 3 years warranty on defects or loss of performance due to manufacturing defects.

Warranty conditions:

  • The warranty applies only to the first owner and is non-transferable.
  • The warranty does not cover damage caused by improper use, falls, or modifications.
  • The warranty claim requires valid proof of purchase and proper maintenance according to the manufacturer's instructions. (This applies to parts directly connected to the motor or frame. For example, tires do not need to be replaced by a dealer if you can do this yourself.)

In the event of a warranty claim, the manufacturer will, at its own discretion, carry out a repair or replacement of the defective part. Further information can be found in the specific warranty conditions of the manufacturer.